Annual reconciliation
Frequent questions
Login requirements
- 1) How do I login?
You can access the annual reconciliation online form by using:
1) your Client ID and Correspondence ID from your 2012 return booklet/letter or any other recent OSR correspondence,
or
2) your AUSkey.
Annual reconciliation
- 1) How do I save the information I have entered?
You can save your information by selecting any of the buttons (ie ‘Back’, ‘Next’, ‘Save’ and ‘Exit’). Your information will be saved automatically and can be viewed by selecting ‘Return History Summary’.
- 2) Can I leave the annual reconciliation and come back to it?
You can exit at any stage and come back to it at a later date.
- 3) What if I need to amend my annual reconciliation after I've lodged it?
You can access and amend your reconciliation at any time.
Note: when you lodge an amended annual reconciliation, it will replace your previously lodged reconciliation information and you will be provided with a new lodgement reference number.
- 4) What do I do if the payment figures displayed are incorrect?
Your monthly payments for the period July 2011 to May 2012 are displayed in the annual reconciliation. They include any instalment payments relating to returns or assessments for the 2011–12 financial year.
The displayed payments do not include any interest or penalty that may have been paid during the 2011–12 financial year, or any payment relating to a liability for a previous financial year or period.
If any of the payment details displayed are incorrect or incomplete, please contact us.
- 5) Where is my payment for June 2012 that I made prior to completing my annual reconciliation?
If you have inadvertently made a payment for June prior to completing your 2012 annual reconciliation, then this payment has been included in the amount displayed for May 2012.
If any of the payment details displayed are incorrect or incomplete, please contact us.
- 6) Can I print a copy of my annual reconciliation?
Yes, once your liability has been calculated you'll be given access to the 'print' option. This will print a summary of your annual reconciliation details for your records.
Be sure to complete the lodgement process once you have printed your summary.
Do not send this print summary to OSR.
- 7) How do I lodge my annual reconciliation?
You lodge your annual reconciliation by selecting the 'lodge' button from the lodgement page. You will be provided with a lodgement reference number to confirm you have submitted your annual reconciliation successfully.
- 8) Will I receive an acknowledgement from OSR when I lodge my annual reconciliation?
Yes. Once you have successfully lodged your annual reconciliation, you will be issued with a lodgement reference number.
- 9) Can I use the online payment (direct debit) facility to make my annual reconciliation payment?
Yes. You can access the online payment option from the confirmation of lodgement page in the annual reconciliation.
- 10) Can I schedule a future dated payment?
Yes. You can schedule a future dated payment which will be automatically made on the date requested. The date selected must be on or before the due date for payroll tax.
Note: you must be registered to use this facility. You can register during the payment process. Please ensure you read OSR’s payroll tax online payment terms and conditions.
Technical questions
- 1) Can I access the forms using an Apple Macintosh computer?
Yes, the website has been tested with Mac OS X 10.4.11 and Safari 4.1.3. Later versions of OS X and Safari should also function correctly.
- 2) What do I do if I get the error message: the page cannot be displayed try again in 5 minutes?
Select the 'refresh' button of your browser, or use Ctrl + F5 to refresh the page.
If the problem still exists, please read our technical help.
- 3) What do I do if I get the error message: Proxy reports: 12204 SSL port specified is not allowed?
Please contact your IT helpdesk.
More information
