Frequent questions
Payments
- Who do I contact if my bank account has not been debited for an assessment period?
You need to contact us immediately to make sure your account details are correct.
- Can I only pay by direct debit?
Yes. We will direct debit your nominated bank account on the 21st day after the end of the assessment period. Direct debit is the only form of payment accepted under the Gaming Machine Tax Act 2001.
- What payment methods can I use if I need to pay an additional amount as a result of a reassessment outside the direct debit period?
For more information on payment options, read:
- What happens if I don't have enough money in my bank account for the direct debit?
If you know in advance that you are unable to make a payment, contact us to request an alternate payment arrangement. If approved, your account won’t be direct debited and you will need to make your payment by cash or bank cheque. These payment arrangements will incur interest.
If you don’t notify us in advance that you are unable to make a payment, you will incur a bank dishonour fee and will be charged interest on the outstanding amount.
- What happens if my payment is late?
Late payments automatically incur interest under the Taxation Administration Act 1996. They may also incur an additional penalty.
Consistently late payments, or nil payment, will result in a recommendation that your authority to operate gaming machines be cancelled by the Casino Liquor and Gaming Control Authority.
Assessments
- What do I do if my details change?
If your details change, including contact and licensee details, you will need to advise the NSW Office of Liquor, Gaming and Racing in writing.
- What do I do if I think my assessment is incorrect?
If you believe your assessment is incorrect, contact the Data Monitoring Services help desk.
If, after this, you still feel your tax has been calculated incorrectly, you can dispute your invoice by appealing in writing to:
Manager
CMS Business Unit
GPO Box 7060
Sydney NSW 2001
Technical
- What do I do if I lose connection to the CMS?
Generally you need to contact your in-house technicians who can check your CMS connectivity. If the connection is down, and they are unable to restore it, contact the Data Monitoring Services help desk.
For more information
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