Emerging and strategic issues

Our 2011 strategic plan outlines our future direction, our strategic goals and what we need to do to improve the way we administer revenue, enforce fines and process benefits. The plan is closely aligned to the NSW State Plan, which sets out the Government’s major priorities and targets.

Reducing red tape

A focus of the NSW Government in the NSW State Plan is to reduce red tape. OSR has in place a number of initiatives to reduce red tape imposed on our clients and between agencies. Reducing the red tape will lessen the administrative burden and compliance costs for individuals and businesses, making it easier for clients to accurately assess their legislative obligations and reducing the level of non-compliance.

Better compliance

We continue to focus on improving compliance through strategically targeted education programs. Greater education increases clients’ ability to correctly meet their revenue obligations.

Better debt management

In 2008-09, we will implement the agreed recommendations of a best practice Debt Management Review. Improved debt management provides additional revenue to fund essential government services.

Modernisation of our core tax system

During 2008-09, we will commence work to modernise RECOUPS, our core taxation system, to meet the growing needs of clients in providing effective and efficient revenue services. A modernised system will lead to better compliance, a more efficient transaction processing system and enable us to provide better client service.

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