Strategic Plan 2011
The OSR Strategic Plan sets out our future direction and goals for the period July 2008 to June 2011.
Values
responsiveness
integrity
teamwork
achievement.
Vision
Proudly delivering public value through fair and progressive services.
Purpose
To ensure revenue compliance to help fund the future for the people of NSW.
Corporate objectives
maximise compliance
maximise effectiveness and efficiency
maximise stakeholder satisfaction
maximise organisational and staff capability.
Strategic drivers
pride – in the work we do, in the way we do our job and in working for OSR
confidence – in our ability to work with clients and stakeholders to deliver service and results
fair – in our procedures, decisions and attitudes and behaviour towards clients and stakeholders
progressive – in our openness to change and willingness to improve in everything we do
well-governed – in our control of resources, operations of our systems and processes and decision-making.
Strategic goals
