In order to provide clients with up-to-date information, and to ensure the consistency and accuracy of online client information, the Office of State Revenue (OSR) has developed the following policy to advise external organisations when, and under what circumstances:
they may include a link from their website to an OSR website
they may use the OSR logo on their website or download the logo for use in printed material
they may use information posted on an OSR website
they may copy information used on an OSR website.
This policy applies to:
links to an OSR website from an external website
the use of the OSR logo on an external website
the use of information on an OSR website by an external organisation
copying of information from an OSR website by an external organisation.
The OSR websites include the:
OSR website (www.osr.nsw.gov.au),
State Debt Recovery Office (SDRO) website (www.sdro.nsw.gov.au),
Taxation Hardship Review Board (THRB) website (www.hrb.osr.nsw.gov.au),
and any other site directly controlled by OSR.
Requirements for linking to an OSR website
OSR encourages relevant organisations to create links to information on the OSR website as appropriate, however, you are advised to comply with the following guidelines:
Link to the home page, rather than a specific subpage
As many of the subpages on the OSR site are subject to change, OSR advises that you link directly to the homepage of the relevant OSR website. If you do create a link to a subpage, OSR strongly recommends that you check these links on a regular basis to ensure the page is still in use.
Link to take clients directly to an OSR page
Any links to an OSR page should forward the client directly to OSR's website. OSR pages should not be opened within a frame in your own website, or otherwise present the information as being a part of your site.
Use of the OSR logo
Under no circumstances should an organisation use the OSR logo on their website or download a copy of an OSR logo for use in printed material without permission from OSR.
Use of logo on external websites
The only time when the OSR logo may be used on a non-OSR site is where OSR has a business partnership with another organisation, such as a Client Service Provider (CSP). In this case, the organisation in question must:
apply to OSR's Manager, Communications for permission to use the logo. Requests should be forwarded emailed to Attn: Manager, Communications
meet OSR's corporate identity requirements regarding use of the logo. These will be supplied on request.
submit a copy of the proposed layout including the OSR logo to the OSR Manager, Communications for approval before using the logo on a live site.
Note: OSR reserves the right to request removal of the logo from an external website at any time.
Use of logo in printed material
If you wish to obtain a copy of an OSR logo to use in a report, proposal or other similar document, please contact us to obtain permission and for a high resolution version of the logo.
Copying and use of OSR material
Reproducing information from an OSR website on your website
Under no circumstances should you incorporate information or applications from an OSR website within your own website. OSR revenue information on our websites is updated on a regular basis to make sure clients have the most current information possible. OSR is unable, however, to review and verify information posted on external sites. To ensure your clients have access to the most up-to-date information available, OSR strongly advises your website contains a link to the relevant OSR website.
Reproducing for personal use
You may reproduce any material which OSR creates and displays on an OSR website for personal, in-house or non-commercial use. If you wish to reproduce, alter, store or transmit the material for any other purpose, please contact us.
Reproducing for uses other than personal use
If you wish to reproduce information on the OSR website for commercial purposes, you must first obtain permission from OSR. If you plan to alter the material in any way from its original format (eg. include your company details, alter or rearrange text) a copy of the final document must be approved by OSR before it can be circulated.
If permission is granted to use material from an OSR website, all material reproduced from the website should clearly state:
the name of the agency (eg. Office of State Revenue, State Debt Recovery Office, etc),
the relevant OSR website address,
the date the information was copied from the site, and
a disclaimer stating that your organisation is not endorsed by OSR and that clients should check the relevant OSR website to obtain the latest information.