Help
Accessing online services
The following online services are available:
Electronic land tax clearance and valuation certificates
To access our Electronic Duties Returns (EDR), electronic land tax clearance and valuation certificates services, you must engage an approved Client Service Provider (CSPs).
Online calculators
Online calculators are available for various duties, land tax and payroll tax.
Online help for duties
OSRAssist is online help for duties – an interactive series of questions and answers to help you determine your liability to pay duty in NSW.
Online forms
Complete online forms for land tax, payroll tax, duties, levies and other taxes, rebates and subsidies and submit them directly to us.
Online payments
Online payments may be made for land tax and payroll tax.
Find your unclaimed money
Search for unclaimed money online.
Subscribe for email updates
Our Online Subscription Service provides free email updates of our website, publications and services.
Free tax seminars
You can register online to attend our free tax seminars.
Help with tax questions
If you have a question about a state tax, duty, rebate or levy, you can contact a client service officer who will be able to assist you.
You may find the answer to your question in our Frequent Questions sections, available for many topics including land tax, payroll tax, unclaimed money and First Home Owners Grant (FHOGs).
You can use OSRAssist for online help for duties. It contains an interactive series of questions and answers to help you determine your liability to pay duty in NSW.
Downloading pdf files
Many of our publications and attachments are saved in Acrobat's Portable Document Format (PDF). If you can't view a PDF file, install the free Adobe Acrobat reader software on your computer
To use our forms you need Adobe Acrobat Reader 5.0 or above.
Frequent questions for fill-able forms
- Where are the OSR forms in Word version?
For security reasons, the Word forms have been removed. We have converted our PDF forms into fill-able versions so you can complete them online.
- Why can't I download or open the forms?
You are probably trying to download or open forms using Acrobat Reader version 4 (or an older version). To open and complete the fill-able PDF forms, you need to use Acrobat Reader version 5 (or a later version).
- How can I get a copy of the Acrobat Reader software?
You can download a free copy of Adobe Acrobat from the Adobe website.
- How do I complete the forms?
To complete the fill-able forms:
download and save the forms on your computer
complete them by typing into the fields (select the 'Tab' key or use your mouse to go to each field).
You can also print the forms and complete them by hand.
- Can I save the forms on my computer?
You can save a copy of the blank forms on your computer. Note: once a form is filled in, you cannot save it using the free software, Acrobat Reader.
If you have a full version of Adobe Acrobat (version 5 or above), you will be able to save a completed form.
Make sure you have completed all the fields and then print a copy to submit to OSR and another copy for your records before closing the file.
- Can I submit my forms via email?
Forms cannot be submitted electronically at this time. Please print and sign the completed form, and post, fax or submit in person, together with any supporting documents.
To submit a form, please refer to the contact details on each form. We advise you to print an extra copy for your records.
Layout and presentation
The OSR website has been redesigned to present a consistent look and simplified navigation, now required for all official NSW government websites.
The site has been optimised for a 1024 x 768 pixel display and can also be viewed at higher resolutions, or on an 800 x 600 pixel display.
This website can be best viewed on Internet Explorer 6 or above, and Mozilla Firefox 2.0 or above.
Regions of the new site
1. Header banner
The NSW State crest links to www.nsw.gov.au and OSR logo (top right corner) links back to the OSR homepage from anywhere within the site.
The top banner also has a Skip to content link - use this link to go straight to the start of the content on the page. This is useful for mobile devices.
2. Tool bar
The top tool bar allows you to select: Ask Government - which links to www.nsw.gov.au, contact us details, the client login, help and search.
Contact us includes; switchboard and fax numbers, email addresses, postal and payment addresses, counter service locations, hours of service, feedback and freedom of information details.
The help section contains advice and assistance on how to best use our site.
The search function is at the top right hand corner of the toolbar. Type a word or phrase that best describes what you want to find. Select the ‘Go’ button to complete your search and display results.
3. Left menu
The left menu on the home page contains:
Quick find section - links to popular sections such as payments, publications languages help, careers, freedom of information and our free seminars.
Other information – highlights recent updates to the website.
Most pages will have a left menu. This menu will change, depending on the topic you have selected.
4. Page information
The information (or content) will be displayed here. The pages will also contain:
Breadcrumbs
Each content page on the website will include a ‘breadcrumb’ directly under the toolbar at the top of the content window.
A breadcrumb is a set list of the pages that you have selected, to show the navigation path you have taken. Each page name (item) is separated by a ‘>’. Each item (other than the current page) will be a link along the path you have navigated.
You can use the breadcrumb to show your current location or to ‘retrace your steps’ on the website.
In page tool bar
An ‘in page’ toolbar will appear on every page and contain: a link to ‘email this page’, print the page or the ability to change the text size (larger or smaller).
5. Right menu
The right menu on the home page contains:
Services – links to OSR services including: online payments, calculators, email updates and forms.
Useful sites - links to other websites.
Most content pages will have a right menu, that will change depending on the topic you have selected. Some right menus will have a resources box, which contains resources for the selected topic, including factsheets, forms and links to any online services available.
6. Footer
The footer provides accessibility, copyright and disclaimer, legal, privacy and feedback information about our website. It also contains our sitemap and links to the NSW Government homepage and nswjobs websites.
The site map is a visual overview of our site, containing all sections of the site, like a table of contents. You can select links from the sitemap to take you directly to that section or page.
Home page
Our home page includes:
Quick find section - links to popular sections such as payments, publications languages help, careers, freedom of information and our free seminars.
Other information – highlights recent updates to the website.
Icons – links to some of our most visited pages. First home benefits, unclaimed money search, payroll tax annual reconciliation and monthly calculators.
What’s new - provides information on the latest changes and new additions to the website.
Services – links to OSR services including: online payments, calculators, email updates and forms.
Useful sites - links to other websites.
Changes to navigation
To find information, select a topic (eg First Home Owner Grant) from the menu groups at the top of the page (eg About Us, Benefits). Content on your selected topic will be displayed and a new menu for that topic will also appear on the left menu.
The following menus contain a wide range of information:
About us
Includes: corporate and payment information, careers, contact details, free seminars and publications
Benefits
Includes: First Home Owner Grant Scheme (FHOGS), First Home Plus Scheme, unclaimed money and rebates and subsidies.
Legislation and reviews
Includes: revenue rulings, objections and State Budget announcements.
Taxes and duties
Includes: payroll tax, land tax and other taxes, duties and levies.
Technical help
The site has been optimised for a 1024 x 768 pixel display and can also be viewed at higher resolutions, or on an 800 x 600 pixel display.
This website can be best viewed on Internet Explorer 6 or above, and Mozilla Firefox 2.0 or above.
If you experience problems using our website, java applets on your web browser may be disabled or you may be using a web browser version which is non-compatible.
Online help
OSRAssist is online help for duties - an interactive series of questions and answers to help you determine your liability to pay duty in NSW.
Payroll tax monthly calculator help and annual reconciliation help are documents that can be accessed online or printed out to assist you in completing the returns.
Navigation
For help navigating around the OSR website, view our sitemap.
