SCAM ALERT

SDRO does not issue penalty notices or penalty reminder notices by email. We are aware of an email scam demanding payment of a fake penalty notice. If you receive such an email do not pay anything. More information.

Scheduled maintenance

The credit card payment service will be unavailable between 12.30am and 4.30am, and the Duties, payroll tax and parking space levy online services will be unavailable between 7.00am and 12.00pm on Sunday, 2 November due to scheduled maintenance. We apologise for any inconvenience.

About us

The Office of State Revenue (OSR) is a division within the Office of Finance and Services which is part of the Treasury and Finance Cluster.

As NSW’s principal revenue agency, OSR fairly administers State taxation and revenue for, and on behalf of, the people of NSW. OSR manages fines and administers grants and subsidies to provide valuable assistance to families and enterprises across NSW. The Office also recovers debt to provide an equitable outcome for the community.

Our ABN is 77 456 270 638.

Our vision

An excellent organisation of professional people proudly delivering community value and contemporary service.

Our purpose

We contribute to a prosperous, safe and fair society by collecting revenue, resolving fines, administering grants and recovering debt.

Our values

We have five key values:

  • collaboration
  • achievement
  • service
  • integrity
  • innovation.

Our pillars

Our pillars are:

  • Client Experience - make it easy for clients to do business with us.
  • People and Culture - capable and engaged workforce.
  • Compliance - maximise compliance.
  • Processes and Systems - processes and systems meet the needs of our stakeholders.
  • Growth and Innovation - innovate to renew services and processes and expand our service offering.

Our strategic plan

The OSR Strategic Plan sets out our future direction and goals to June 2021.

Last updated: 13 August 2014